At Probate Support Network, we are confident in the quality of our platform and services. Your satisfaction is our top priority, which is why we proudly offer a 14 Day Money Back Guarantee.
We understand that managing probate can be a challenging time, and we want to make your experience as stress-free as possible. If, for any reason, you are not satisfied, you may qualify for a refund under our guarantee. Please take a moment to review the details of our Money Back Guarantee below to understand how this policy works and the terms associated with it.
Money Back Guarantee Eligibility
The Money Back Guarantee is valid for a maximum of 14 days, starting from the date of purchase.
After the 14 day period has expired, no refunds can be processed.
The 14-Day Money-Back Guarantee is not available to users registered who purchased the Assistance Package.
Refunds are only available if your account has not progressed beyond the Testamentary Expenses stage in the Probate dashboard. Accounts that have moved past this stage are strictly ineligible for refunds.
Refunds are only available if your account has not generated any Probate or Inheritance Tax forms. Accounts that have generated any forms are strictly ineligible for refunds.
If you are granted and receive a refund, you will immediately relinquish all ownership of your license and lose access to the platform.
All refunds will be subject to a 5% refund administration fee, deducted from the original purchase price of £499.00.
The Money Back Guarantee is not valid for users of the PSN Probate Platform with Assistance Package.
How to Request a Refund
To request a refund, please submit a refund support ticket via the Support Section in the platform or contact our team directly.
All refund requests are carefully reviewed by our Support Team. To proceed, you will have to accept a follow-up phone call, allowing us to address your concerns and provide any necessary assistance before your request can be considered for approval.
Processing Your Refund
If approved, your refund will be processed as quickly as possible.
Refunds will be issued via your original payment method.
Important Notes
By requesting and accepting a refund, you fully relinquish your license ownership and access to the PSN Probate Platform.
We reserve the right to deny a refund request if deemed necessary.
* The Probate Registry fee of £300 (for all estates over £5,000) and any additional official copies at £1.50 each. (Paid directly to HM Courts and Tribunals Service by cheque or postal order, enclosed with your application forms).
The PSN Probate Platform is an online platform providing legal forms and information supplied by the platform Licensor Kabing Ltd. The PSN Probate Platform and Probate Support Network Ltd is not a law firm nor a substitute for a lawyer’s advice about complex estate planning issues.
During this difficult time, it is really important to us that you have the best possible experience. Our Probate Experts are here to help you work out of you need Probate, and help you learn more about our our platform. If you need any help, please don’t hesitate to get in touch.
Our friendly experts are available to answer your questions. We’re open 5 days as week, 8.30am - 5pm, Monday to Friday.
0333 043 8547
Request a Callback
To Speak with a Probate Expert, please complete the form below and we will call you back as soon as possible during working hours.
Already a registered user? Please kindly book a support call or raise a ticket with our Support Team using the Support section within the platform.
The PSN Probate Platform is an online platform providing legal forms and information supplied by the platform Licensor Kabing Ltd. The PSN Probate Platform and Probate Support Network Ltd is not a law firm nor a substitute for a lawyer’s advice about complex estate planning issues.
